Yes, you may be able to claim a rebate through Medicare’s Child Dental Benefits Schedule (CDBS) or your Private Health Insurance, depending on your eligibility and level of cover.

Medicare CDBS: If your child is eligible for CDBS, Dental Hygiene to You can check eligibility on your behalf. There is some extra paperwork required for you to fill out as a requirement from Medicare so please let us know in advance if you will be using this as your payment method. 

Private Health Insurance: An itemised account will be provided for you to submit to your health fund. Rebates vary depending on your individual policy and level of cover. Dental Hygiene to You is not responsible for the rebate outcome.

Please note: Travel fees are not covered by Medicare or Private Health Insurance.

Important: Only services provided within the Dental Hygienist’s approved scope of practice are eligible for claiming through Medicare CDBS or Private Health Insurance.

As a mobile provider, we value the time spent with you and your family. To ensure your appointment runs smoothly and to reduce unnecessary administrative tasks in your home, payment is not required on the day of service.

After your appointment, you will receive a digital itemised account, and payment is due within 7 days. Once payment is received, you will be issued a tax invoice which you can use to claim from your Private Health Fund (if applicable).

For patients eligible under the Child Dental Benefits Schedule (CDBS), we are able to process claims directly on your behalf, meaning no out-of-pocket payment is required for approved services.

A neuroaffirming practitioner is someone who recognizes and values the unique ways in which individuals’ brains work. Natalie has experience working with neurodiverse communities, and her personal family experience with neurodivergent diagnoses has given her a deep understanding of how the brain functions. She is dedicated to providing care that is tailored to each individual’s needs, ensuring a comfortable and supportive environment for all patients. Natalie prides herself on her empathetic approach, working to make sure every patient feels heard, respected, and at ease during their treatment.

As a Dental Hygienist, Natalie’s scope of practice is focused on preventive and maintenance care. This includes services such as oral hygiene assessments, professional cleaning (removal of plaque and tartar), application of fluoride and remineralization agents, oral health education, and support for managing conditions like gum disease. She does not perform restorative treatments such as fillings, extractions, or complex diagnostics, which are the role of a dentist.

If further dental treatment is required, Natalie will provide a referral to a trusted local dentist or specialist. She works collaboratively with other dental professionals to ensure you receive the appropriate care in a timely and coordinated manner—supporting you every step of the way.

Natalie can assess and diagnose your periodontal status and provide guidance on maintaining your oral health. However, as Dental Hygiene to You is a mobile service, treatment is limited to the removal of plaque and mild tartar above the gumline.

The service is not equipped with the specialised tools required to treat subgingival calculus (tartar below the gumline) or provide comprehensive periodontal therapy.

If more advanced periodontal treatment is needed, Natalie will refer you to a trusted periodontist or dental provider who can offer the appropriate care. She will ensure your transition is smooth and your ongoing dental health remains supported.

Natalie can provide a pre-orthodontic assessment to evaluate your oral health and identify any factors that may impact orthodontic treatment, such as alignment issues or myofunctional concerns. She also offers Orofacial Myofunctional Therapy evaluations to help assess the function of the muscles involved in breathing, chewing, and swallowing.

If orthodontic treatment is needed, Natalie will refer you to a trusted orthodontist or dental provider who can offer the appropriate treatment plan tailored to your needs.

That’s wonderful to hear! It’s great that you’re already under the care of a trusted provider. Please let Natalie know on your intake forms about any practitioners you are currently seeing, including your Speech Pathologist. This will allow her to liaise directly with them regarding any Myofunctional Evaluation findings or dental results she may discover, ensuring a coordinated and comprehensive approach to your care.

As a mobile business based in Gembrook, my aim is to provide dental hygiene services to as many areas as possible. I travel to most surrounding suburbs; however, if travel time exceeds 15 minutes from my base in Gembrook, an additional travel service fee will apply.

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• 0 to 15 min from Gembrook - no travel fee

• 16 to 30 min from Gembrook - $35 travel fee

• 31 to 45 min from Gembrook - $55 travel fee

• 46 to 60 min from Gembrook - $75 travel fee.

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*Please note that travel fees are not claimable through Medicare or Private Health Insurance.

Given my business is mobile I plan my days to allow for maximum people to access this service in the most logistically effective way possible. However, I do understand that things come up. 24 hours notice will be required to avoid a cancellation fee.

Privacy Policy – Dental Hygiene to You

Effective Date: 2025

At Dental Hygiene to You, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you engage with our mobile dental clinic services.

1. Information We Collect

We may collect personal and health information from you directly or through a third party (such as your referring healthcare provider), including:

• Full name, date of birth, and contact details

• Medical and dental history

• Medicare or private health insurance details

• Emergency contact information

• Consent forms and treatment records

• Payment information (if applicable)

2. How We Use Your Information

We collect your information for the following purposes:

• To provide dental treatment and follow-up care

• To maintain accurate clinical records

• To comply with legal and regulatory obligations

• To communicate with you about appointments and dental care

• For internal administration and billing purposes

3. How We Store and Protect Your Information

Your information is securely stored in encrypted digital systems and/or locked physical files within our mobile clinic. We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, modification, or disclosure.

4. Disclosure of Information

We only disclose your information when necessary:

• To other healthcare providers involved in your care

• To insurance companies (with your consent)

• When required by law (e.g., to report certain medical conditions)

• To third-party service providers who support our operations (under strict confidentiality agreements)

5. Your Rights

You have the right to:

• Access your personal information

• Request corrections if your information is inaccurate or incomplete

• Withdraw consent (where applicable)

• Make a privacy complaint

To request access or correction, or to lodge a complaint, please contact us using the details below.

6. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Dental Hygiene to You – Mobile Dental Services

Email: admin@dentalhygienetoyou.com.au

This policy may be updated occasionally. The latest version will always be available on request or via our website (if applicable).

Terms and Conditions: Dental Hygiene to You – Mobile Dental Services

Effective Date: 2025

By accessing or using the services provided by Dental Hygiene to You – Mobile Dental Services, you agree to the following Terms and Conditions. Please read them carefully.

1. Scope of Services

Dental Hygiene to You provides professional dental hygiene care, including but not limited to:

• Dental assessments and oral health checks

• Preventive treatments such as scale and clean, fluoride application, and oral hygiene education

• Teeth whitening (if applicable)

• Referrals to dental or medical professionals where necessary

All services are delivered in a mobile setting at your home or care facility.

2. Appointments & Cancellations

• Appointments must be booked in advance via phone, email, or our website.

• Cancellations or rescheduling must be made at least 24 hours in advance.

• Late cancellations or missed appointments may incur a cancellation fee.

• In case of delays caused by unforeseen traffic or events, we will notify you promptly and reschedule where necessary.

3. Consent for Treatment

Before any treatment begins, clients (or their authorised representative) must provide informed consent. We will explain the procedures, expected outcomes, and any potential risks prior to treatment.

4. Fees & Payment

• All service fees will be disclosed prior to your appointment.

• Payment is due with 7 days of the service via direct debit

• Medicare or private health fund claims (if applicable) are the responsibility of the client.

• Dental Hygiene to You cannot be held responsible for the rebates received from private health fund claims

5. Client Responsibilities

• Clients must provide accurate medical and dental history.

• Clients must ensure a clean, safe, and accessible environment for the mobile clinician to operate.

• Any known allergies or health concerns must be disclosed prior to treatment.

6. Privacy & Confidentiality

All personal information collected is handled in accordance with our Privacy Policy and applicable health privacy laws. We respect your confidentiality and will never share your information without consent unless required by law.

7. Limitations of Liability

While we take every care in providing high-quality services, Dental Hygiene to You shall not be held liable for any damages or outcomes arising from:

• Incomplete disclosure of health information

• Failure to follow post-treatment instructions

• Delays caused by factors outside our control

8. Changes to Terms

We reserve the right to update these Terms and Conditions at any time.

9. Contact Us

For more information, questions, or concerns, please contact:

Dental Hygiene to You – Mobile Dental Services Email: admin@dentalhygienetoyou.com.au